TERMS OF USE AND CONDITIONS
IN THE ONLINE SHOP www.stefanoscarpe.com
1. Introduction
The website www.stefanoscarpe.com (hereinafter the "Website" or the "Eshop") is the entrance to the online store of the sole proprietorship Kampoukou Kanella of Sotiriou, Kappadokia 80, Thessaloniki, P.O. Box 54453 with VAT number 100156808 (hereinafter the "Business"). This document (together with any document referred to herein) sets out the terms governing the use of this website (www.stefanoscarpe.com) and the purchase of products through this website (hereinafter the "Terms"). Please read these Terms, our Cookies Policy and Privacy Policy (both hereinafter referred to collectively as "the Privacy Policies") carefully before you begin using this website. By using this website or placing an order through it, you agree to be bound by these Terms and Conditions and the Privacy Policies, so if you do not agree, you should not use this website. These Terms and Conditions may be subject to change. It is your responsibility to read them periodically, as the Terms in force at the time the Agreement (as defined below) is made are the applicable ones. If you have any questions in relation to the Terms or the Privacy Policies you may contact us at stefanosscarpe@gmail.com and by telephone at 2310988060.
2. Your details and your Visits to this Website
The information or personal data you provide to us is subject to processing under the Data Protection Policies. By using this website, you provide your consent to the processing of such information and data and you represent that all information and data you provide to us is true and accurate.
3. Use of our Website
By using this website and/or placing an order through it, you undertake:
a. Use the website only to submit legitimate inquiries or orders.
b. Do not make false or fraudulent orders. If we reasonably believe that such an order has been placed, we have the right to cancel it and inform the relevant authorities.
c. Provide us with your correct and accurate e-mail address, postal address and/or other contact details. You also accept that we may use this information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we cannot process your order. By placing an order through the website, you warrant that you are at least 18 years of age and have legal capacity to enter into binding contracts.
4. Availability of Services
The products offered through this website are only available in Greece.
5. How the Convention is drawn up
The information contained in these Terms and the details contained in this website do not constitute an offer to sell, but an invitation to inform. No contract will be deemed to have been formed between us and you in respect of any products until your order is expressly accepted by us. If we do not accept your order and money has already been deducted from your account, then it will be refunded in full. To place an order you will be asked to follow the checkout process and click the "Approve Payment" button. You will then receive an e-mail from us confirming receipt of your order ("Order Confirmation"). Please note that this does not mean that your order has been accepted, as this is a proposal from you to us to purchase one or more products. All orders are subject to acceptance by us and such acceptance will be confirmed by sending you an e-mail confirming that the product has been dispatched ("Dispatch Confirmation"). The contract for the purchase of a Product between us ("the Contract") will only be deemed to have been entered into when we send you the Dispatch Confirmation. The Contract will only apply to Products whose shipment we have confirmed in the Dispatch Confirmation. We are not obliged to supply you with any further products that may be part of your order until we have confirmed the dispatch of those products in a separate Dispatch Confirmation.
6. Product Availability All orders of products are subject to availability. In this respect, in the event of supply difficulties or depletion of products in stock, we reserve the right to inform you of similar products of equal or superior quality and value which you may order. If you do not wish to order such similar products, we will refund any amount you may have paid in full.
7. Rejection of Order
We reserve the right to withdraw any product from this website at any time and/or remove or edit any material or content on this website. Whilst we make every effort to process all orders placed with us, exceptional circumstances may arise in which we may need to decline to process an order after we have already sent you an Order Confirmation, which we reserve the right to do at any time in our absolute discretion.
We are not liable to you or any third party for the withdrawal of any products from this website, or for the removal or editing of any material or content on the website, or for refusing to process or accept an order after we have sent you an Order Confirmation.
8. Delivery
Without prejudice to the provisions of clause 6 above regarding the availability of the Products and subject to the existence of exceptional circumstances in this regard, we will use our best endeavours to complete your order for the Product(s) set out in the Delivery Confirmation by the delivery date set out in the Delivery Confirmation or, if no delivery date is set, within the estimated time period shown when you select a payment method, and in any event within the estimated time period set out in the Delivery Confirmation. However, delays may occur in circumstances such as adaptation of the products to the customer's requirements, depending on the delivery area or in unforeseen circumstances. If for any reason we are unable to meet the delivery date, we will inform you accordingly and offer you the option of either continuing the purchase by setting a new delivery date on our part, or cancelling the order with a full refund.
For the purposes of these Terms, "delivery" will be deemed to have taken place or the order will be deemed to have been delivered when you or a third party nominated by you, other than the carrier, has obtained physical possession or control of the goods, as evidenced by the signing of an acknowledgement of receipt of the order at the agreed delivery address.
9. Delivery Failure
If it is impossible for us to deliver your order, we will try to find a safe place to drop off your parcel. We will also leave a note explaining where your order is and what you need to do to collect it. If you are not at the delivery point at the agreed time, please contact us again to re-arrange delivery on another day.
If, after 15 days from the time your order is available for delivery, that order has not yet been delivered for reasons beyond our control, we will consider that you wish to cancel the Contract and the Contract will be considered terminated. As a result of the termination of the Contract, we will refund to you any payment we have received from you, including delivery charges (other than any additional delivery charges incurred in the event that you may have chosen a delivery method other than the standard and less expensive method we offer you) as soon as possible and in any event within 14 days of the date on which the Contract has expired. Please note, however, that shipping costs incurred as a result of the termination of the Contract may be higher, which we are entitled to charge you.
10. Risk Shifting and Prevalence of Products
Liability for the goods passes to you once you or a third party you have nominated, other than the carrier, has acquired physical possession or control of the goods. Ownership of the Goods passes into your hands either upon full collection by us of all sums due in respect of the Goods, including shipping costs, or upon delivery of the Goods (as defined in clause 8 above) if this occurs after collection.
11. Price and Payment
The price of each product will be as set out at all times on our website, except in cases of obvious error. We always take care to ensure that all prices on the website are accurate, however errors may occur. If we find an error in the price of any product you have ordered, we will notify you as soon as possible and give you the opportunity to reconfirm the order at the corrected correct price or cancel it. If we are unable to contact you, we will consider your order to have been cancelled and will refund any amount you have paid in full.
We are not obliged to supply you with any product at the incorrect lower price (even if we have sent you a Delivery Confirmation), where the error in the price is obvious and undisputed and can reasonably be identified by you as an incorrect price.
The prices on our website include VAT but not the shipping costs, which are added to the total price. For orders over 100€, shipping costs are free of charge. Prices are subject to change at any time, however, subject to what is specifically stated immediately above, any changes will not affect orders for which an Order Confirmation has already been sent to you.
Once you have selected all the products you wish to buy, they will have been added to your shopping cart and the next step is to proceed with the order and pay. To do this, you need to follow the steps of the checkout process, filling in or verifying the information requested at each step. Further, during the checkout process, before payment, you can change your order details. Also, if you are a registered user, the record of all your orders is
available under "My Account". Payment can be made by cash on delivery, by credit/debit/prepaid Visa, Mastercard and American Express cards and by deposit to a Bank Account.
11.1 Replacement Method
Payment upon receipt of the order. When the courier company employee comes to your place to deliver your products, you pay cash for the value of your order (cash on delivery) there is an additional charge of 3 euros. For orders over 100 € the payment on delivery is not subject to an extra charge.
11.2 Payment by credit/debit/prepaid card
We accept Visa, Mastercard and American Express. If you choose credit / debit / prepaid card as a payment method, the process will be carried out and completed through a recognized banking institution that provides all the security guarantees of electronic payments. The collection and processing of the payment data that you submit yourself will be carried out by the partner financial institution. The Merchant is also entitled to refuse an order or withdraw from the sale at any time if it is established or there is a possibility that there is any problem with the card details. It is understood that you bear full and sole responsibility for the correct entry and completion of your card details in the payment system.
11.3 Payment by deposit to a Bank Account
You can transfer the amount owed to the following bank accounts
EUROBANK: GR3602600240000100200142505
For your convenience, please include your order code when transferring the amount.
Any bank charges for the deposit from a different bank will be borne by the customer.
During the purchase process, before the payment stage, you can
modify the details of your order. You must select the payment method and also whether or not you want a gift receipt (if this option is available) before you can finally submit your order. Please note that at the time you press the "Approve Payment" button on the device screen, your order becomes binding and you are required to pay for it. You also have the option to pay for your order at the store checkout, in which case payment can be made by any of the payment methods available in the store.
12. Purchase Without Registration/Purchase As a Guest
This website also allows purchases through the "buy as a guest" function. This way of purchasing requires only the necessary data for processing your order. Once the purchase process is complete, you will be given the option to register as a member or continue as a non-registered member.
13. Value Added Tax
In accordance with current rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT).
14. Returns Policy
14.1 Legal Right of Withdrawal
Right of Withdrawal
If you are dealing as a consumer, you may withdraw from the Contract (except in the case of any of the products in clause 14.2 below, where the right of withdrawal is not provided) within 14 calendar days without cause. The withdrawal period shall expire after 14 calendar days from the day on which you or a third party designated by you other than the carrier has acquired physical possession or control of the Products, or in the case of an order with more than one Product after 14 calendar days from the day on which you or a third party designated by you other than the carrier has acquired physical possession or control of the last Product. To exercise your right of withdrawal, you may either notify the Merchant by post to the address set out in clause 1 or by sending an email of your decision to withdraw from this Agreement in an express manner (e.g. by sending a letter by post). You may also use the withdrawal form shown in the Appendix attached below, but this is not mandatory. To withdraw in due time, it is sufficient to send your communication regarding the exercise of your right of withdrawal before the withdrawal deadline.
Withdrawal results:
If you withdraw from this Agreement, we will refund to you without delay and in any event within 14 days of the day we are notified of the withdrawal, all payments we have received from you, including delivery charges (except for any additional delivery charges at the original place of delivery incurred if you have chosen a delivery method other than the standard and less expensive method we offer you). The refund will be made using the same payment method you used for the original transaction. In any case, you will not incur any costs for the return of your payment. Subject to the above, we may however withhold the refund either until we have received all the goods back or until we have received evidence that you have returned the goods, whichever comes first.
You may return and deliver the products hand over hand to a store of our Company, without culpable delay and in any case no later than 14 days from the day you informed us of your withdrawal from this Agreement. You shall be deemed to have done so in due time if you have given the products for dispatch before the 14-day period has expired.
You will bear the direct costs of returning the products, except only if you hand-deliver them to our Company's store.
You are responsible for any impairment of the value of the products as a result of such treatment that alters their nature, characteristics and functionality.
14.2 You may not withdraw from the Contract where the subject matter of the Contract is any of the following products:
- Products tailored to customer needs.
- Sealed products which are not suitable for return for health reasons and which have been opened after delivery.
Το δικαίωμά σας να υπαναχωρήσετε από τη Σύμβαση ισχύει μόνο για τα προϊόντα που επιστρέφονται ακριβώς στην ίδια κατάσταση που τα παραλάβατε. Κανένα ποσό δεν θα σας επιστραφεί εάν το προϊόν έχει χρησιμοποιηθεί μετά το άνοιγμά του, εάν το προϊόν δεν είναι στην ίδια κατάσταση που παραδόθηκε ή εάν έχει υποστεί ζημιά.
Επομένως, πρέπει να φροντίσετε για τη δέουσα επιμέλεια των προϊόντων όσο είναι στην κατοχή σας.
Παρακαλούμε επιστρέψτε τα προϊόντα χρησιμοποιώντας ή συμπεριλαμβάνοντας την αρχική τους συσκευασία, τις οδηγίες και κάθε άλλο έγγραφο που τυχόν συνοδεύει τα προϊόντα. Σε κάθε περίπτωση, πρέπει να επιστρέψτε τα προϊόντα μαζί με την απόδειξη που παραλάβατε κατά την παράδοση του. Όταν παραλάβετε την παραγγελία, θα βρείτε μια περίληψη του πως μπορείτε να ασκήσετε το δικαίωμα υπαναχώρησης.
Following the withdrawal, the respective products must be returned as follows:
a) Returns to our Company's store
You can return any product to our Company's store. In this case, you must go to the store and give with the product the receipt, which you received upon delivery, fully completed.
b) Returns by courier company
If you choose to return a product via courier company, you must contact us by email (stefanosscarpe@gmail.com) or by phone (2310988060). You must return the product in the same packaging you received it in by following the instructions outlined in the "RETURNS" section of this website.
After we have examined the returned product in detail, we will let you know if you are entitled to a refund. Shipping costs will only be refunded if you exercise your statutory right of withdrawal (see clause 14.1) within the statutory period and provided that all goods comprising the parcel are also returned. The refund will be paid as soon as possible and in any event within 14 days of the day you notify us of the withdrawal. Subject to the above, we may however withhold the refund either until we receive all the goods back or until we receive evidence that you have returned the goods, whichever occurs first. The refund will always be made by the same method as payment was made at the time of your purchase. You are responsible for the cost and risk of returning the products to us as described above.
14.3 Returns of Defective Products
If you believe that the product you have ordered does not comply, at the time of its delivery, with the terms of the Contract, you should contact us immediately, describing in detail the product and its defect and we will give you instructions for further action.
You can return the product to our store or deliver it to the courier company that we will send to your home. You must return the product together with the receipt, which you received when you delivered the product.
We will carefully examine the returned product and inform you by e-mail within a reasonable time if you are entitled to a refund or replacement (if applicable). The refund or replacement product will be issued as soon as possible and, in any event, within 14 days of the day we confirm to you by e-mail that you are entitled to a refund or replacement of the defective product.
In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs incurred by you to return the product. Your refund will be made by the same method as payment was made at the time of purchase. Your statutory rights under the applicable legislation are not affected.
15. Liability and Disclaimer
Unless expressly stated otherwise in these Terms, our liability in relation to any product purchased through our website is strictly limited to the amount of the purchase price of that product.
Without prejudice to the above, our liability is neither excluded nor limited in the following cases:
a. In case of death or personal injury caused by our negligence,
b. In case of fraud or fraudulent misrepresentation, or
c. In any case where it would be illegal or unfair for us to exclude or limit, or attempt to exclude or limit, our liability.
Subject to the preceding paragraph and to the fullest extent permitted by law, and unless otherwise specified in these Terms, we accept no liability for the following losses, regardless of their cause:
a. Loss of income or revenue
b. Loss of commercial activity
c. Loss of profits or contracts
d. Loss of expected savings
e. Data loss, and
f. Loss of time management or working hours.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted to or received from this website, unless otherwise expressly stated on the website.
All product descriptions, information and material posted on this website are provided "as is" and without any further warranty either express or implied, except for warranties provided by law. In this light, if you are dealing as a consumer or as a user, we are obliged to deliver products that are in accordance with the Contract, assuming responsibility for any lack of conformity that exists at the time of delivery. Products are deemed to be in conformity with the Contract when they: a) conform to the description and quality described by us on this website, b) are fit for the purposes for which products of that kind are normally used, and c) have the quality and performance that is normal in products of the same kind and which is reasonably expected. To the fullest extent permitted by law we disclaim all warranties, except those in favour of consumers and users which cannot be lawfully excluded.
Nothing in this clause affects your rights as a consumer or user, nor your right to withdraw from the Contract.
16. Intellectual Property
You acknowledge and agree that all intellectual property rights, trademarks and all other intellectual property rights in relation to all material and content provided as part of the website belong at all times to us or those who license them to us. Your use of such material is permitted by you only to the extent expressly authorised by us or our licensors. This does not prevent you from using this website to the extent necessary to create a copy of an order or the details of the Agreement
17. Viruses, Piracy and other Cybercrimes
You may not make improper use of this website by knowingly transmitting viruses, trojan horses, worms and other malicious software or other material that is malicious or technologically harmful. You may not attempt unauthorized access to this website and its server, or any other server, computer and database connected to our website. You agree not to attack the website through a denial of service attack or a distributed denial of service attack.
Breach of this obligation may constitute a criminal offence under current legislation.
Any such infringement will be reported to the relevant law enforcement authorities with whom we will cooperate in order to reveal the identity of the electronic infringer. Similarly, in the event of such a breach, your right to use this website will be immediately terminated.
We will not be liable for any loss or damage caused by a denial of service attack, viruses or any other type of malware or technologically harmful material that may infect your computer, its components, data or any other material on it due to the use of this website or the downloading of material contained on this website or similar material from another website linked to this website.
18. Links to our Website
Our website may contain links to other websites and resources provided by third parties. These links are provided for informational purposes only and the content of these websites or resources is in no way under our control. Therefore, we do not bear any
Therefore, we bear no responsibility whatsoever for any loss or damage that may be caused by the use of such links.
19. Written Communication
Applicable law requires some of the information or updates we send you to be in written form. When you use our website, you acknowledge that communication with us will be primarily in electronic form. We will communicate with you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic form of communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirement that such communications must be in writing. This condition does not affect your statutory rights.
20. Notifications
You can contact us by email at stefanosscarpe@gmail.com and by phone at 2310988060. Subject to clause 19 above and as may otherwise be provided, we have the right to notify you either by e-mail or at the postal address you provided to us when placing your order.
The notice will be deemed to have been duly served and received 24 hours after the sending of an e-mail or three days from the date of sending of any letter. Sufficient proof of delivery of any notice will be, in the case of a letter, the fact that such letter is properly addressed, postage paid and delivered to the post office and, in the case of an e-mail, that such e-mail was sent to the addressee's designated e-mail address.
21. Transfer of Rights and Obligations
The Agreement between you and us is binding on both you and our respective franchisees and assignees.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations under it, without our prior written consent.
We reserve the right to transfer, assign, charge, subcontract or otherwise dispose of a Contract, or any of our rights or obligations under it, at any time during the term of the Contract. For the avoidance of doubt, any such transfer, assignment, charge or other type of disposal shall not affect your statutory rights as a consumer or cancel, reduce or otherwise limit any express or implied warranty we may have given you.
22. Force majeure events
We will not be liable or responsible for any failure to perform or delay in performing any of our obligations under a Contract caused by events beyond our reasonable control (a Force Majeure Event).
A Force Majeure Event is any act, event, failure to perform, omission or accident beyond our reasonable control and specifically includes (but is not limited to) the following:
a. Strikes, counter-strikes or other trade union actions.
b. Social unrest, rebellion, invasion, terrorist attack or threat of terrorist attack, war
(whether declared or not) or a threat or preparation for war.
c. Fire, explosion, storm, flood, earthquake, earthquake, subsidence, epidemic or other natural disaster.
d. Inability to use railways, ships, airplanes, motor vehicles or other public or private transport.
ιδιωτικών μέσων μεταφοράς.
e. Inability to use public or private telecommunications networks.
f. Acts, ordinances, laws, regulations or governmental restrictions.
g. Any strike, breakdown or accident of the ferry and postal services or other means
of transport
The performance of our obligations under any Contract shall be deemed to be suspended for the period of the Force Majeure Event and the time for the performance of our obligations shall be extended for a period equal to the duration of such period. We will use all reasonable endeavours to terminate the Force Majeure Event or to find a solution that enables us to perform our obligations under the Contract despite the Force Majeure Event.
23. Waiver of Rights
If at any time during the term of a Contract we do not seek your strict performance of any of your obligations under the Contract or any of these terms and conditions, and/or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or these Terms, this will not constitute a waiver or limitation of those rights and remedies and will not relieve you of your obligation to comply with those obligations.
The failure of us to comply with any of your obligations under the Contract or any of these terms and conditions will not constitute a waiver or limitation of those rights and remedies and will not relieve you of your obligation to comply with those obligations.
24. Partial invalidity clause
If any competent authority determines that any of these Terms or provisions of the Agreement are invalid, illegal or unenforceable to any extent, such terms or provisions shall be severed to that extent from the remaining terms and provisions, which shall continue in effect to the fullest extent permitted by law.
25. Full Agreement
These Terms and any document expressly referred to in them constitute the entire agreement between us with respect to the subject matter of each Contract and supersede any prior written or oral agreement, understanding or arrangement between us.
Both you and we acknowledge that, in entering into the Contract, neither of us has relied on any statement, undertaking or promise that may have been made by the other party or implied orally or in writing in negotiations between us prior to this Contract, unless otherwise expressly set out in these Terms.
Neither party may exercise a remedy in respect of any misrepresentation made by the other party, whether orally or in writing, prior to the date of each Contract (unless the misrepresentation was made fraudulently) and the exercise of remedies by the other party will only be permitted for any breach of the Contract as provided in these Terms.
26. Our Right to Amend these Terms
We reserve the right to review and amend these Terms at any time. At the time you order products from us or use this website, you are subject to our then-current policies and Terms, unless any modification to those policies, our Terms or our Privacy Policy is required by law or governmental authority, in which case any changes will apply to orders placed by you prior to the changes.
27. Law and Jurisdiction
The use of our website and the Contracts for the purchase of products through it are governed by Greek law.
Any dispute arising from or related to the use of the website or these Contracts is subject to the exclusive jurisdiction of the Courts of Thessaloniki.
If you enter into a contract as a consumer, this clause does not in any way affect your legal rights.
28. Comments and Suggestions
Your comments and suggestions are always welcome. Please send us your comments and suggestions via email to our email address.
Last Update: 04/10/2021
APPENDIX
Withdrawal form
(complete and return this form only if you wish to withdraw from the Contract)
To: Individual Business "KANELLA KAMPOUKOU", 80 Kappadokia, P.O. Box 54453, Thessaloniki, with VAT number 100156808.
I hereby notify you that I withdraw from this sales contract in relation to the following goods and declare that the goods and their packaging are in their original condition and have not been unpacked, used, or suffered any damage or deterioration:
Date of order/delivery (*):....................................
Consumer Name:.......................................
Consumer address:......................................
Contact details:................................... (tel., email)
Consumer signature (only if this form is submitted in written form):......................................
Date:......................................
(*) Delete respectively