Returns Policy
1.1 Legal Right of Withdrawal
Right of Withdrawal
If you are dealing as a consumer, you may withdraw from the Contract (except in the case of any of the products in clause 1.2 below, where the right of withdrawal is not provided) within 14 calendar days without cause. The withdrawal period shall expire after 14 calendar days from the day on which you or a third party designated by you, other than the carrier, acquired physical possession or control of the Products, or in the case of an order with more than one Product after 14 calendar days from the day on which you or a third party designated by you, other than the carrier, acquired physical possession or control of the last Product. To exercise your right of withdrawal, you may either notify the Merchant by post to the address set out in clause 1 or by sending an email of your decision to withdraw from this Agreement in an express manner (e.g. by sending a letter by post). You may also use the withdrawal form shown in the Appendix attached below, but this is not mandatory. To withdraw in due time, it is sufficient to send your communication regarding the exercise of your right of withdrawal before the withdrawal deadline.
Results of the Withdrawal
If you withdraw from this Agreement, we will refund to you without delay and in any event within 14 days of the day we are notified of the withdrawal, all payments we have received from you, including delivery charges (other than any additional delivery charges at the original place of delivery incurred if you have chosen a delivery method other than the standard and less expensive method we offer). The refund will be made using the same payment method you used for the original transaction. In any case, you will not incur any costs for the return of your payment. Subject to the above, we may however withhold the refund either until we have received all the products back or until we have received evidence that you have returned the products, whichever comes first.
You may return and hand-deliver the Products to a store of our Business without culpable delay and in any event no later than 14 days from the date you notify us of your withdrawal from this Agreement. You shall be deemed to have done so in due time if you have given the products for dispatch before the 14-day period has expired.
You will bear the direct costs of returning the products, except only if you hand-deliver them to our Company's shop.
You are responsible for any impairment of the value of the products as a result of such treatment that alters their nature, characteristics and functionality.
14.2 You may not withdraw from the Contract where the subject matter of the Contract is any of the following products:
- Products tailored to the needs of the customer.
- Sealed products, which are not suitable for return for health reasons, and which were opened after delivery.
Your right to withdraw from the Contract applies only to products returned in exactly the same condition as you received them. No amount will be refunded to you if the product has been used after it has been opened, if the product is not in the same condition as it was delivered or if it has been damaged.
Therefore, you must ensure that you take due care of the products while they are in your possession.
Please return the products using or including the original packaging, instructions and any other documentation that may have accompanied the products. In all cases, you must return the products with the receipt you received upon delivery. When you receive the order, you will find a summary of how to exercise your right of withdrawal.
Following the withdrawal, the respective products must be returned as follows:
a) Returns to our Company's store
You can return any product to our Company's shop. In this case, you must go to the store and give with the product the receipt, which you received upon delivery, fully completed.
b) Returns by courier company
If you choose to return a product via courier, you must contact us by email (stefanosscarpe@gmail.com) or by phone (2310988060).
After we have examined the returned product in detail, we will let you know if you are entitled to a refund. Shipping costs will only be refunded if you exercise your statutory right of withdrawal (see clause 14.1) within the statutory time limit and provided that all goods comprising the parcel are also returned. The refund will be paid as soon as possible and in any event within 14 days of the day you notify us of the withdrawal. Subject to the above, we may however withhold the refund either until we receive all the goods back or until we receive evidence that you have returned the goods, whichever occurs first. The refund will always be made by the same method as payment was made at the time of your purchase. You are responsible for the cost and risk of returning the products to us as described above.
1.3 Returns of Defective Products
If you believe that the product you have ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately, describing in detail the product and its defect and we will give you instructions for further action.
You can return the product to our store or deliver it to the courier company that we will send to your home. You must return the product together with the receipt, which you received when you delivered the product.
We will carefully examine the returned product and inform you by e-mail within a reasonable time if you are entitled to a refund or replacement (if applicable). The refund or replacement will be made as soon as possible and, in any event, within 14 days of the day we confirm by e-mail that you are entitled to a refund or replacement of the defective product.
In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs you have incurred in returning the product. Your refund will be made by the same method as payment was made at the time of purchase.
Your statutory rights under the applicable legislation from time to time are not affected.